Return and refund policy

Thanks for stopping on RayaShopNG.com! All you need to know about our returns and refunds timelines can be found right on this page.

Business days are from Monday to Friday, and do not include Weekends and Public Holidays.

• Return Pick up Timeline:

Return pick-up time starts from the day you make a request to return an item to the day one of our delivery associate retrieves the item that you will like to return

• Refund Timeline:

The refund time starts from the day the item you would like to return is picked up by one of our delivery associates to the day the refund process is completed.

Lagos: 1-4 days

Abuja, Port-Harcourt: 1-6 days

Other cities: 1-8 days

Note: If the reason for returning an item cannot be validated, such item will be redelivered to you and a refund will not be processed.

Lagos: 5-10 days

Abuja, Port-Harcourt: 5-10 days

Other cities: 5-10 days